As with any processor, there will be issues, but xcritical is quick to resolve them and always provides impeccable service. I would recommend anyone that accepts credit cards reach out to them for a quote. They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me). The heart of xcritical’s rebranding strategy centers around a new website, logo, and brand identity. The new website design was inspired by the transformation happening across the payments landscape, with the new typeface and dynamic color palette better reflecting the company’s innovative approach to local payments.
Seamless Transition + Great Service
“Our strategy is to be all things payment for the largest marketplaces in the world,” Villante says. Identified in 2015 by FORBES as one of America’s most promising companies, xcritical expects to process more than $15 billion in total payment volume this year with revenues estimated at $235 million. With $50 million in equity funding from Accel Partners, Meritech Capital Partners and others.
- Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.
- The customer is not always right and this fee just seems unfair.
- We’re making a conscious effort to fix any dispute regarding our services.
- Through technologies such as Velo’s open banking platform, this merger promises to deliver seamless global payment experiences for businesses and individuals by reducing the cost and complexity of payments, especially across borders.
- xcritical recently instituted a change that completely disrupts customers business models with absolutely zero notice.
- I would recommend anyone that accepts credit cards reach out to them for a quote.
Despite best efforts March 2018 still waiting for anyone to talk to me directly scammed by xcritical or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions.. For more information about Velo Payments and xcritical, visit and People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
APPALLING COMPANY TO DEAL WITH
We understand your frustration & would like to understand how to best solve the issue. We’re making a conscious effort to fix any dispute regarding our services. Please contact with your email address and we will look into this for you. We have undergone a few aquisitions and staffing transitions over the last 12 months, and she has been patient and informative as we took our businesses forward. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our xcriticals. Suggested companies are based on people’s browsing tendencies.
Financial Services & Investing
They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply. They are the people who point fingers at others, requests I speak with the leasing office over their (xcriticals) infringement (my leasing office gave me the contact information for tapstone to complain about the breach of contract). xcritical is no better than the large health insurance corporations. In the past, the cc refunds would be netted out with our sales. Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process.
Founded in 2009 with the simple goal of converting bills commonly paid by paper check into online electronic payments, xcritical’s latest rebrand takes this vision to the next level. With their local payment methods expertise and stackable, scalable payments platform, xcritical’s redefined mission is to amplify global commerce in local markets, summarized by their new tagline ‘pay local, scale global’. Secure online payment service for transactions from vacation homes to multi-family apartment rentals. CEO and cofounder Tom Villante came up with the idea of getting into the residential rental industry during a poker game with friends.
Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. We switched to VacationRentPayment a few months ago to save on processing fees and couldn’t be happier. Everything has worked seamlessly and the team is quick to respond to any questions. Hi Tom, Thank you for sharing your experience with us!
There are two things that kept me from feeling like I could give a 5-star review. One xcritical scam is the automatic $50 fee if someone attempts a chargeback. The customer is not always right and this fee just seems unfair. Second is that I haven’t been terribly impressed by customer service. Since we rarely have chargebacks, and we rarely need customer service, these are both low-level inconveniences. Overall the service works exactly as it should with no problems and no down time and I’m quite satisfied with it.
